Water Services Ombudsman Scheme
The Water Services Act 2012 introduced the State's first water Ombudsman to resolve disputes between customers and utilities.
The scheme is funded by industry at a low cost to water utilities and is free for customers to use.
The Ombudsman has statutory powers to make binding determinations about a complaint or a dispute.
If you have a complaint, lodge it first with your water provider. Under the Water Services Code of Conduct, the provider is required to try to resolve the complaint within 15 business days, starting from the day your complaint was received. You can seek a review of a provider's decision by the Ombudsman.